Privacy Policy
Last updated 26 September 2026
Assist Your Coach is a tool clubs use to analyse matches: clipping video, tagging moments, drawing up tactics, planning sessions and keeping scouting notes. Doing that means holding details about coaches, staff and players. This page says exactly what we hold, why we hold it, who can see it, how long it stays, and how to get it removed.
It is written to be read, not to be survived. If anything here is unclear, ask us and we will answer plainly.
1. Who is responsible for your data
Assist Your Coach operates this service and decides how the data described here is handled. You can reach us at info@assistyourcoach.com about anything on this page.
To be completed before this policy is published: the registered business name, postal address and, where one exists, the company registration number of the operator. Data protection law requires the person responsible to be identifiable, and “Assist Your Coach” alone does not identify anyone you could write to.
2. Two different kinds of people appear in this service
The distinction matters, because it changes who decides what:
- Account holders — coaches, staff and club administrators who register, sign in, and use the tools. You give us your own details directly.
- Players and other people a club records — squad members, opposition players and scouted individuals. These details are entered by the club, not by the person they describe. The club decides what to record and is responsible for having the right to record it; we store and process it on the club's behalf.
If you are a player, a parent or a guardian and want to know what a club holds about you, ask the club first — it is their record. If that gets you nowhere, write to us and we will help.
3. What we collect, and why
Your account
| What | Why |
|---|---|
| Username | Identifies you, and everything you create is filed under it. |
| Email address | Signing in, password-related messages, and notifying you about your registration. It can be used in place of your username to sign in, so it is treated as a credential and no two accounts may share one. |
| Password | Held only as a scrypt hash. We cannot read it, and nobody at Assist Your Coach can tell you what it is. |
| Club, team, season, role and member type | Decides what you can open. Club membership is a permission: it is what lets you see your club's tactics, clips and reports rather than somebody else's. |
| Trial and suspension dates | A trial account carries a date after which it stops working. An account can also be suspended without being deleted. |
| Date the account was created | Support and administration. |
| Where a new club found us | When you set up a new club, one word from the link you arrived on — for example instagram, if a post's link said so — or direct if it said nothing. It is kept with the club so we can tell which posts bring clubs in. It is read from the link when you register; nothing is stored in your browser to do it, and nothing else about your visit is recorded. |
Registration requests
When you ask to join a club that already exists, your request — username, email address, hashed password, the name you gave, the club you named and what you said your role is — is held separately until that club's administrator approves or rejects it. A pending request is not an account and cannot be signed into. If it is rejected, nothing signable was ever created.
Signing in with Google
Covered in full in section 5, because it deserves its own section.
Records of your sign-ins
We record your username and the time each time you sign in. It is used to see whether an account is still in use and to investigate problems and suspicious access. We do not build a picture of where you go inside the app.
What you and your club create
Whatever your club chooses to put in. In practice that means:
- Teams, squads and seasons
- Players — name, gender, date of birth, a photograph, and coaches' written notes on strengths and weaknesses
- Matches, fixtures and competitions
- Video clips, playlists, tags and the drawings made over frozen frames
- Tactics boards and the folders they are filed in
- Scouting notes on opposition teams and players
- Training sessions, session plans and attendance records
Video and images
Video you upload is stored on our server, as are player photographs. Where a coach links a YouTube video instead, we store the link — the video itself stays on YouTube, and see section 7 for what that means.
The contact form
The name, email address and message you send, so we can reply. The message is emailed to us and the sending address is recorded in our server log so we can deal with abuse of the form.
Error reports
When a screen breaks, the browser sends us the error message, the technical stack trace, the page address, which screen it happened on, and your username if you were signed in. It goes to our own server log and nowhere else — no third-party error-tracking service is involved.
How often the public pages are used
The front page, the sport pages and the pricing page keep count of four things: that a page was
opened, that “Start your free month” was pressed, that the tour was opened, and that the
registration form was reached. Each is kept as a single number per day, alongside which of those pages
it was and the one word a campaign link names (for example instagram). Nothing else is
kept: no cookie is set, your address is not stored, and a count is never tied to an account or to
another count — so there is no way to tell who did anything, or to follow one visit through the
site. It stays in our own database; no analytics service is involved.
4. What we do not do
- We do not sell your data, or anybody's, to anyone.
- We do not share it for advertising, and we run no advertising.
- We run no analytics or tracking service, and set no advertising or tracking cookies.
- We do not profile you or make automated decisions about you.
- We do not read your video or your tactics to build anything of our own.
5. Signing in with Google
Using Google is optional. You can register and sign in with a username and password and never involve Google at all.
If you do choose it, here is precisely what happens.
What we ask Google for
Only the basic sign-in scopes: openid, email and profile.
That is your Google account identifier, your email address, whether Google has verified that
address, and your name.
What we do not ask for, and cannot reach
We request no access to Gmail, Google Drive, Calendar, Contacts, Photos or any other Google service, and we hold no token that would let us call one. Signing in with Google gives this service no ability to read anything in your Google account.
What we keep
- Your Google account identifier — the stable id Google issues. Accounts are linked on that identifier and never on the email address, because an address can be changed or reassigned to somebody else, and the identifier cannot.
- Whether Google says your address is verified.
Connecting Google does not overwrite the email address already on your account. Using a personal Google account with a work address is perfectly ordinary, and the stored address is itself a credential, so we leave it as it is.
What Google learns
That you signed in to Assist Your Coach. What Google then does with that is governed by Google's privacy policy, not this one.
Turning it off
Open My Profile and press Disconnect Google. If Google is currently the only way into your account, set a password on that same screen first — otherwise disconnecting would lock you out permanently, so we refuse it.
6. What is stored in your browser
We use no cookies for tracking or advertising. Two items are kept in your browser's local storage:
csp_user— your signed session token and basic profile, so you stay signed in.csp_sys_config— a cached copy of settings such as competition and category lists, so screens load faster.
Both stay on your device and are cleared when you sign out. Clearing your browser's site data removes them and signs you out.
7. Who else is involved
| Who | What they handle | When |
|---|---|---|
| Our hosting provider | Runs the servers and holds the database and uploaded files | Always |
| Our email provider | Delivers contact enquiries and registration notifications | When a message is sent |
| Verifies who you are | Only if you choose to sign in with Google | |
| YouTube (Google) | Serves the video and receives your IP address and its own cookies, as it would on any site with an embedded video | Only when you play a video a coach linked from YouTube |
Beyond those, data leaves us only where the law requires it — for example a valid order from a court or regulator.
8. Who can see what, inside the service
- Members of your club see work shared at club level. That is the point of a club: a squad's tactics and clips are meant to be readable by the coaching group.
- Your club's administrator can see and manage the accounts belonging to their own club, and approve or reject people asking to join it. They cannot reach another club's accounts or another club's work.
- Athletes see what has been shared with them, rather than the full planning tools.
- The system administrator can reach accounts across clubs, which is what makes support and account recovery possible.
9. How long we keep it
- Your account stays until it is deleted, by you asking us or by your club's administrator.
- A trial that was never converted stops working on its expiry date. The record remains until an administrator clears it, which is a deliberate decision rather than something that happens automatically — deleting an account is not something we want happening unattended.
- Work stays with the club when an account goes. Deleting an account removes the sign-in and its team memberships, but the tactics, clips, reports and session plans that person made remain with the club. A coach leaving should not take the squad's playbook with them. If you want that content removed as well, ask us and say so explicitly.
- Players and club records stay until the club deletes them or the club itself is closed.
- Sign-in records and server logs are kept while they are useful for security and support, and cleared periodically.
- Contact enquiries are kept as email for as long as needed to deal with them and any follow-up.
10. How it is protected
- Passwords are stored as scrypt hashes with a per-account salt, never as readable text.
- Sign-in sessions use a signed token that expires; tampering with it invalidates it.
- Traffic to the site is encrypted with HTTPS.
- Every request re-checks that your account is still permitted, so suspending or expiring an account takes effect immediately rather than at the next sign-in.
- Access is scoped by club throughout, so one club's data is not reachable from another's account.
No system is perfectly secure, and we will not pretend otherwise. If you believe an account has been compromised, tell us at once.
11. Children and young players
Squad lists routinely include players under 18, along with dates of birth, photographs and coaching notes about them.
That information is entered by the club, and the club is responsible for having the consent or other lawful basis needed to record it — typically from a parent or guardian, under its own safeguarding and data-protection policies. Assist Your Coach does not collect it from children directly and does not offer accounts to them independently of a club.
A parent or guardian who wants a young player's details corrected or removed should ask the club, which can do it immediately. If the club does not act, write to us at info@assistyourcoach.com and we will.
12. Your rights
You can ask us to:
- tell you what we hold about you, and give you a copy;
- correct anything that is wrong;
- delete your account and your personal details;
- hand your data over in a portable form;
- restrict or object to how we use it;
- withdraw consent you previously gave, without affecting what was done before you withdrew it.
Write to info@assistyourcoach.com. We will respond within one month. We may need to confirm who you are first — we are not going to hand somebody's squad records to whoever asks for them.
If you are in the European Union or the United Kingdom and you think we have handled your data badly, you may complain to your national data protection authority.
To be completed before this policy is published: the supervisory authority for the country the operator is established in, with a link. For an operator established in Malta that is the Office of the Information and Data Protection Commissioner.
13. Changes to this policy
If we change how data is handled, we will update this page and change the date at the top. Where a change materially affects you, we will say so by email rather than leaving you to notice.
14. Contact
Questions, requests and complaints: info@assistyourcoach.com.