Refunds and Cancellation
Last updated 9 September 2026
The short version. There is a free month before anyone is charged. You can cancel any time and keep what you paid for until it runs out. Nothing a club has made is ever deleted because it stopped paying. If you were charged for something you did not mean to buy, write to us and we will sort it out.
1. The free month comes first
Every club starts with one free month, with no card required. Nobody is charged before deciding whether the software is any use to them, which is the point of it — this product only proves itself once a match has been filmed, tagged and shown back to a squad.
2. Cancelling
A club administrator can cancel at any time: Club setup → Billing → Your subscription → Invoices and payment details, which opens Paddle’s customer portal. Cancelling there stops the next renewal.
You keep full use of the service until the end of the period you have already paid for. After that the club becomes read-only.
3. What happens to your work
Nothing is deleted. A club that cancels — or whose payment fails — keeps every clip, tactic, scouting report and session plan it made, and can still sign in, watch, read and export all of it. Only creating and changing stops.
This is deliberate. A club that has spent a season tagging footage should not lose it over a bounced card, and coming back later should mean settling a subscription rather than starting again.
4. Refunds
Because there is a free month before any charge, we do not offer routine refunds for a period a club has used. We will refund, in full or in part, where:
- a club was charged after cancelling, or charged twice;
- a renewal was taken that you had told us you did not want;
- the service was substantially unavailable for a meaningful part of the period; or
- somebody at your club bought a subscription without authority to do so and you tell us promptly.
Ask by writing to info@assistyourcoach.com with the club name and roughly when the charge was taken. We would rather sort out a charge that felt wrong than keep money from a club that did not mean to spend it.
5. How a refund is paid
Payments are taken by Paddle, who are the merchant of record and the seller on your receipt. Refunds are therefore issued through Paddle and go back to the card or account that paid, usually within five to ten working days depending on the bank. You may also raise a request directly with Paddle from the receipt they emailed you.
6. Statutory rights
Nothing here removes rights you have under the law where you are, including any right to cancel a distance contract within a cooling-off period. Where those rights and this page disagree, those rights win.